FAQs

At LudhianaMarket.com, we accept the following payment methods:

- Credit Cards: We accept Visa, MasterCard, American Express, and other major credit cards.

- Debit Cards: We accept debit cards issued by banks in India and internationally.

- Net Banking: You can pay for your order using your bank's net banking service.

- UPI (Unified Payments Interface): We accept payments through UPI apps such as Google Pay, PhonePe, and Paytm.

- Wallets: You can use popular digital wallets like Paytm, Mobikwik, and FreeCharge to make payments.

All payments are secured and powered by Razorpay payment gateway

Is it safe to use my credit/debit card on your website?

Yes, it is safe to use your credit/debit card on LudhianaMarket.com. We use industry-standard encryption technologies to protect your payment information. Additionally, we do not store your credit/debit card details on our website.

**Can I use multiple payment methods for a single order?**

No, you can only use one payment method per order. If you wish to use multiple payment methods, you will need to place separate orders for each payment method.

**What should I do if my payment fails?**

If your payment fails, please check the following:

- Ensure that the information you entered is correct, including the card number, expiry date, CVV, and OTP (if applicable).

- Contact your bank to ensure that there are no issues with your card or account.

- Try using a different payment method if available.

If you are still unable to complete your payment, please contact our customer service team for assistance at [customer_service@ludhianamarket.com](mailto:customer_service@ludhianamarket.com) or call our helpline at +91-XXXX-XXXXXX.

Can I get a refund if I have paid using a particular payment method?

Yes, refunds for orders paid using any of our accepted payment methods will be processed according to our Refund Policy. Refunds will be credited back to the original payment method used during the purchase.

If you have any other questions or need further assistance regarding payment methods, please contact our customer service team..

**How do I track my order?**

Tracking your order from LudhianaMarket.com is easy! Once your order is placed, you will receive a tracking number and a link to track your order through email and SMS. Follow these steps to track your order:

(You can visit track order page) or

1. **Check Your Email:**

 Look for an email from LudhianaMarket.com with the subject line "Your Order Has Been Shipped" or similar. This email will contain your tracking number and a link to track your order.

2. **Click on the Tracking Link:**

 Click on the tracking link provided in the email. This will take you to the courier company's tracking page.

3. **Enter Your Tracking Number:** 

On the courier company's tracking page, enter your tracking number in the provided field and click on the "Track" button.

4. **View Your Order Status:**

 You will be able to see the current status and location of your order on the tracking page. Please note that it may take some time for the tracking information to be updated after your order is shipped.

5. **Contact Customer Service:** 

If you encounter any issues with tracking your order or have not received your tracking number, please contact our customer service team at (mailto:khemrajbc127@gmail.com) or call our helpline at +91-7015152703. We will be happy to assist you.

**Important Notes:**.

- If you have multiple items in your order, they may be shipped separately, and you will receive a separate tracking number for each shipment.

- If you are unable to track your order or have any concerns about its delivery, please contact our customer service team for assistance.

We hope this information helps you track your order successfully. If you need any further assistance, please do not hesitate to contact us.

If you wish to return a product purchased from LudhianaMarket.com, please follow these steps:

1. Initiate the Return:

Contact our customer service team within 7 days of receiving the product to initiate the return process. You can reach us via email at [khemrajbc127@gmail.com](mailto:customer_service@ludhianamarket.com) or by calling our helpline at +91-7015152703

2.Provide Order Details:

Please provide your order number, the reason for the return, and any relevant photos or videos of the product (if applicable) to our customer service team.

3.Wait for Approval:

Our customer service team will review your request and provide you with further instructions, including the return address and any specific packaging requirements.

4. Pack the Product:

Securely pack the product in its original packaging, if possible, along with all accessories, manuals, and any free gifts that came with it.

5.Ship the Product:

Ship the product back to us using a reliable courier service. Please note that return shipping charges are the responsibility of the customer.

6. Receive Refund/Exchange

Once we receive the returned product and verify its condition, we will process your refund or exchange as per our Returns Policy.

Important Notes:

- Products must be returned in their original condition, unused, and with all tags intact.

- We reserve the right to reject a return if the product does not meet our return criteria.

- Refunds will be processed to the original payment method used during the purchase.

- Please refer to our Returns Policy for detailed information on our return process and eligibility criteria.

If you have any further questions or need assistance with your return, please do not hesitate to contact our customer service team.